Frequently asked questions
The questions we hear most at the front desk, answered with no small print. If yours isn't here, just ask us.
Booking and timescales
Do I need an appointment?
For services and repairs, yes: it lets us set aside the time your car needs. If it is urgent, call us and we will find you a slot.
How soon can you see my car?
Normally within 1 or 2 working days. Oil and filter changes can often be done sooner. In May and June, with air conditioning work, it is best to call earlier.
How long does a repair take?
We tell you in the quote. Most services are finished the same day, and big jobs such as a clutch usually take one to two days.
Do you have a courtesy car?
Yes, on request, for repairs of more than one day. Ask for it when you book.
Can I drop my car off out of hours?
Yes, let us know beforehand and we will explain how to leave the keys safely.
Prices and warranty
Will I get a quote before you start?
Always, and in writing if you ask. It is your right as a customer. If something new turns up during the work, we call you and don't do it without your approval.
Are the website prices final?
They are guide prices including VAT. The final price depends on the car model, so we give you the exact amount before starting.
What warranty do repairs have?
12 months on parts and labour, in writing. That is more than the legal minimum in Spain of 3 months or 2,000 km.
How can I pay?
By cash, card, Bizum or bank transfer.
Your car
Do I lose my warranty if I don't go to a main dealer?
No. You can have your car maintained at an independent garage, as long as the manufacturer's schedule is followed and parts of equivalent quality are used. We stamp the logbook and give you an itemised invoice.
Which makes and engines do you work on?
All makes of cars and light vans: petrol, diesel, hybrid and electric.
What parts do you use?
Original parts or top-quality equivalents. If you want to keep the price down, we offer alternatives and explain the differences.
Can I bring my own parts?
You can ask, but in that case our warranty only covers labour, not the part.
Do you keep the old parts?
Yes, unless you tell us otherwise, so you can see them. They are then recycled through an authorised waste company.
Do you speak English?
Yes. You can call or write to us in English and we will explain the quote clearly.
Shall we talk about your car?
Tell us what's wrong and we'll give you a price and a slot, usually within 2 working hours.